August 27, 2007
Global IT major Tata Consultancy Services (TCS) has signed a multi-year contract with Hawaiian Airlines to provide comprehensive information technology (IT), business process outsourcing (BPO) and infrastructure services. The Tata group company will provide application maintenance and support services to Hawaiian Airlines' core revenue accounting application, an automated passenger revenue accounting system.
The system will help the carrier systematise transactions that provide information on sales, refunds, exchanges and other miscellaneous data for key accounting processes. The system also facilitates recordings of air traffic liability amounts, TCS said in a statement. TCS' global network delivery model will help Hawaiian Airlines to transition with near zero risk, achieve operational efficiencies and realize sustainable cost advantages.
"After a rigorous selection process, TCS was chosen for its airline experience and strong track record in application development and maintenance projects," said David J. Osborne, executive vice president and chief information officer, Hawaiian Airlines. "We're confident that TCS' comprehensive set of IT, business process and outsourcing services will provide tremendous operational efficiencies and peak performance to allow us to focus on what we do best – provide excellent customer service," he added.
"This win is a testament to TCS' competencies and capabilities to provide complete, end-to-end business and IT services scalable to our customer needs," said N Chandrasekaran, executive vice president and head of global operations, Tata Consultancy Services. He further added, "Our expertise and in-depth knowledge of the travel and hospitality industry, coupled with our ability to deliver certainty of results will provide sustained value to Hawaiian Airlines."
Founded in 1929, Hawaiian Airlines is one of the top ranked airlines in the US and serves 17 domestic and international destinations in the Pacific region.
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