August 22, 2007
Nasdaq-listed Sify Ltd, an enterprise services and consumer Internet services provider, has launched its hosted contact center solutions. The solution is developed on a platform provided by Aspect Software, a global major in contact centre solutions. The partnership with Aspect Software promises the delivery of best-of-breed technology solutions for the contact centre industry in India. A hosted contact center is a network-based service in which a service provider owns and operates a contact center technology platform and leases its services and features to end-users for a monthly or usage-based fee. The hosted model is gaining in popularity because of its strong value proposition and low cost of ownership.
"This product and service is the next generation in contact centre solutions, for it offers the dual advantage of being a hosted solution with the flexibility of a pay-per-seat pricing model," Sify Enterprise Solutions executive president P J Nath said. Sify's hosted contact center solution will enable companies to focus on managing their core functions and operations rather than on installing, managing, and maintaining the complex technology infrastructure of a contact centre.
It will also enable savings on substantial capital outlays in setting up new contact centres, and take customer interaction capability to the next level by unifying interactions across the web, mail & voice to manage customer interactions more efficiently, he said. Sify's hosted contact centre solution has been designed keeping in view the Supreme Court order pertaining to the `Do-not-call Registry' |
